![]() ![]() We definitely want to look into your concerns, but was unable to locate your email without knowing your email address or name. We're saddened to hear about your recent experience with Handy. I’m at a loss of what to do, but I will continue to try to get that money back no matter what. I have been ghosted by a company that has $300 of my money. I am an extremely fair person and wanted the best for myself and the people I’m trusting to do the work, yet Handy treats both its independent contractors and it’s customers HORRIBLY. If I wanted to use that balance that was accrued while I had a plan, they are now charging me full price. I canceled my plan and requested a refund for the almost $300 in my account through the app and have heard NOTHING. I reached out to customer service but have not heard back (there is no way to call them, only wait for an email response that never comes). She had notified Handy, but they had never rescheduled or notified me. The new pro didn’t show, and when I reached out to her through the app, she said she had come into contact with someone with COVID (100% the right thing to do). Because I had a balance on my account, I rescheduled a cleaning. I was refunded but disgusted with how they treated my pro. She communicated with me the day of, and I was fine with rescheduling but then because I tried to do it through the app they charged her a $145 missed cleaning fee (essentially the cost of the service). Honestly furious with this company’s complete lack of customer service and how they treat their “Pros.” I had a pro I had used several times not show for a cleaning. Electrical services including light fixtures, fans, and outlets.Plumbing services including drains, faucets, toilets, and garbage disposals.Handyman services including hanging pictures and shelves, installing air conditioners, moving help, mounting TVs, interior painting, installing window treatments, and installing knobs and locks.Handy professionals provide the following services: Let Handy take care of your home service needs so you can get back to the things you love most! If you’re not happy, we’ll work to make it right. Appointments are available 7 days per week. Handy professionals are experienced, friendly, background-checked, and insured. Manage your bookings on the go, check the progress of your bookings, and rate to help us maintain quality service. Just tell us what you need and when you need it, then pay securely right from your phone. ![]() Handy is the easiest way to book top-rated home cleaners and handymen, covering over 20 cities in North America, Canada, and the UK. ![]()
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